Freshers Hiring For Technical Solution Rep @ "HP" in Chennai
Website: www.hp.comJob Details:
Education: Any Degree/Diploma
Experience: 6 Months-1 Year
Job Location: Chennai
Technical Solution Rep
Working from a standard protocol and utilizing documented processes to respond to customer
issues. Some judgment may be used to supplement the outlined process.
Successfully resolve simple to moderate technical issues (related to hardware and software) from
incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as
features, specifications, and repairs on current and discontinued products, parts, and options,
based on customer entitlement (for example more complex warranty).
Begin to proactively assist customers to avoid or reduce problem occurrence.
Work is often reviewed by Supervisor or Team Lead.
High school education or Equivalent. To adequately perform the duties of the job individuals must
possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
Articulate in excellent written and verbal communication skills.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD,
Adobe Suite, programming.
Demonstrated problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported.
Experience in a phone based remote role, e- support, e-chat, or similar.
Familiarity with computer technology.
Desirable: Knowledgeable in call routing and case management processes as well as case logging
systems and obligation systems.
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