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Exp Hiring For Technical Support Engineer @ "HCL" in Bangalore
About Company
Name: HCL
Website: www.hcl.com
Job Details:
Education: Any Graduate
Experience: 1 - 3 Years
Job Location: Bangalore
Walk-in On 24th to 27th Aug Between 11:00 AM to 03:00 PM @ Bangalore
Job Description:
Technical Support Engineer
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for
customers end users.
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and
their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work
orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition,
logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support
and perform other activities based on SOPs.
Perform user account management activities.
Escalate complex problem to appropriate support specialists.
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software
products.
Documents to Carry:
Photocopy of ID proof (Xerox copy).
1 Passport size Photograph.
Printout of this email, Resume.
Last 3Months salary slips.
Venue Address
Surya Sapphire, Plot No. 3,
1st Phase, Electronic City,
Hosur Road, Land Mark : Near D-Mart or Bharth Petroleum Bunk,
Bengaluru, Karnataka 560100.
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