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Freshers/Exp Walk-in For Technical Support Engineer @ "HCL" in Indore
About Company
Name: HCL Comnet
Website: www.hcl.com
Job Details:
Education: Any Graduate/PG
Experience: 0.6 - 5 years
Job Location: Noida/Bangalore/Chennai/Hyderabad
Walk-in on 26th Apr 2015 from 10:00 AM @ Indore
Job Description:
Technical Support Engineer
Candidates should possess Graduate/Post graduate in any discipline
Provide hardware / software / network problem diagnosis / resolution via telephone/email/
chat for customers end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests
and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users;
Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem
recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote
desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Walk-in Address:
Ginger Hotel Indore,Agra Bombay Road, Off NH 3,
Beside Raj TV Office,
Near ShIaniwar Darpan, Post LIG Square,
Chhoti Khajrani, Indore, Madhya Pradesh, 452008
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