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Freshers/Exp Walk-in For Technical Support Engineer @ "HCL" in Indore
About Company
Name: HCL Technologies Ltd
Website: www.hcl.com
Job Details:
Education: Any Graduate
Experience: 0 - 4 years
Job Location: Indore
Walk-in on 23rd May 2015 from 10:00 AM @ Indore
Job Description:
Technical Support Engineer
Candidate should possess a graduate in any discipline
Provide hardware / software / network problem diagnosis / resolution via telephone/ email / chat
for customers end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and
their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign
work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition,
logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support
and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Walk-in Address:
Ginger Hotel
Choti Khajrani, Near Shaniwar Darpan, AB Road.
Indore, Madhya Pradesh, 452008
For Future Reference.
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