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Fresher Hiring For Graduate Trainee @ "HCL" in Chennai
About Company
Name: HCL
Website: www.hcl.com
Job Details:
Education: BA
Experience: Freshers
Job Location: Chennai
Job Description:
Graduate Trainee
lndependently resolve tickets within SLA.
Adheres to standard operating procedures / work instructions.
Follow the escalation process.
Follow the shift hand-over process.
Update worklogs.
Categorizes as per CTI as appropriate.
Update the knowledge base.
Coaching freshers to be independent.
Coaching analysts for correct routing of tickets, capturing critical information.
Technically upgrade across versions of environment when required.
Adhere to organization policies and procedures.
Complies to regulatory requirements.
Alert Monitoring.
Ticket Monitoring.
Informing On - call support.
Opening Bridge Call.
Click Here To Apply
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