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Freshers Hiring For Graduate Engineer Trainee @ "HCL" in Chennai
About Company
Name: HCL
Website: www.hcl.com
Job Details:
Education: B.E/B.Tech
Experience: Freshers
Job Location: Chennai
Job Description:
Graduate Engineer Trainee
To maintain high login Efficiency (Availability) for customers
To resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements
and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum
average handling time ( AHT), rejected resolutions / Reopen Cases
To update worklogs and follow shift/ escalation process and process compliance
Work on value adding activities such Knowledge base update & self development
Candidate Profile
Candidate should possess a degree in B.E/B.Tech (Hons) from any recognized university
Skills: Infrastructure Management Services (IMS)-Backup-Veritas Net Backup/Backup Exec
Click Here To Apply
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