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Freshers Hiring For Graduate Engineer Trainee @ "HCL" in Chennai

About Company

Name: HCL

Website: www.hcl.com

Job Details:

Education: B.E/B.Tech

Experience: Freshers

Job Location: Chennai

Job Description:

Graduate Engineer Trainee

To maintain high login Efficiency (Availability) for customers

To resolve tickets within agreed SLA of ticket volume and time

To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements

and company policies

To ensure positive customer experience and CSAT through First Call Resolution and minimum

average handling time ( AHT), rejected resolutions / Reopen Cases

To update worklogs and follow shift/ escalation process and process compliance

Work on value adding activities such Knowledge base update & self development

Candidate Profile


Candidate should possess a degree in B.E/B.Tech (Hons) from any recognized university

Skills: Infrastructure Management Services (IMS)-Backup-Veritas Net Backup/Backup Exec

Click Here To Apply

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