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Fresher Hiring For Associate/Senior Associate @ "HCL" in Chennai

About Company

Name: HCL


Job Details:

Education: Any Graduate

Experience: 1-3 Years

Job Location: Shollinganallur

2.5 L

Walk-in On 16th Aug 2017 Between 10:00 AM to 03:00 PM @ Chennai

Job Description:

Associate/Senior Associate

Team handling in absence of TL

Resolve transactional and customer billing queries and problems generated from SAP and the

Exceptions Management Framework

Validate the accuracy for standard and complex products in daily bill audit process, focusing on

attention to detail and quality

Engage analytical skills in correcting customer issues resulting from failed transactions, billing or

invoicing errors

Create, review, edit, and validate billing documents for accuracy and completeness

Adhere to agreed Key Performance Indicators, Service Level Agreements and quality standards to

maximize customer satisfaction.

Submit invoices to customers via customers defined specifications

Escalate un-resolvable issues to leads and supervisors promptly

Ensure invoicing is done timely and accurately

Review, research, and calculate adjustments to render corrected invoices

Other related duties assigned as per business need

Skill sets:

Experience with SAP/CRM in development or execution is preferred

2 to 3 years of experience working, directly with customers in a problem solving, issues resolution

or similar role required

Venue Address

HCL Technologies

No:84, Murugesan Complex Road,

Gream Road, Thousand Lights

Opposite to Seashell Restaurent

Chennai- 6

Click Here For Details

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