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Fresher Hiring For Customer Support Representative @ "Groupon" in Chennai

About Company

Name: Groupon


Job Details:

Education: Any Graduate

Experience: 0-3 Years

Job Location: Chennai

Walk-in to 1st & 2nd Nov 2018 Between 09:00 AM to 10:30 AM @ Chennai

Job Description:

Customer Support Representative

Respond to email and chat from our current and future subscribers, ranging from simple usage

questions to unique circumstances that come up with a specific offer

Be a first point of contact to handle and resolve customer complaints.

Resolve customer issues in a timely and consistent manner

Manage time and productivity to meet daily individual and team ticket targets

Stay current with knowledge of internal ticketing system, customer portals, back office databases,

Groupon redemption procedures, and specifics around different types of merchant features

Identify and escalate issues appropriately.

Compose thoughtful and accurate messages or customize prepared responses to customer emails

and chat

Research information and troubleshoot problems using available resources.

Candidate Profile

Must be a graduate from any stream

Freshers / 0 3 years Experience

Excellent Verbal and Written Communication is mandatory

Previous professional experience in a customer service capacity, preferably in a high volume,

transactional environment Strong written and verbal communication skills

Skilled and eloquent in writing.

Strong communication and interpersonal skills.

Ability to work under pressure and adapt quickly to adverse situations.

Experience in e-commerce or back office environment will be an added advantage

Comfort in a computer based role for up to 8 hours a day

Ability to work in any shift based on business needs.

Other details:
Process: Non-Voice (Email & Chat)

Work Timings: Night shift -predominantly & Weekly 2 days off

Transportation: Cab Provided Pick and Drop (30 KMS Radius)

Venue Address

DLF IT Park Block-3, 4th Floor,

1/124, Shivaji Gardens, Manapakkam,

Ramapuram, Mount Poonamalle Road,

Chennai 600089.

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