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Fresher Hiring For Customer Support Representative @ "Groupon" in Bangalore
About Company
Name: Groupon
Website: www.groupon.com
Job Details:
Education: Any Graduate/PG
Experience: 0-4 Years
Job Location: Bangalore
Walk-in On 1st to 8th Aug 2017 Between 10.30 AM to 1.30 PM @ Bangalore
Job Description:
Customer Support Representative (Non Voice Process � Email and Chat)
The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by
providing one-to-one support to our subscribers via email and chat to address any questions or
concerns with their Groupon experience.
Individuals who thrive in our CS team are web savvy and have high degrees of empathy, patience
and resourcefulness.
Groupon looking for brilliant, full time English speaking/reading/writing customer service professionals
to join our brand new office in Bangalore.
If you�re quick on your feet, and have exceptional people skills, then we want you on the team.
This team will be on the front lines working with our users every day.
This role will be supporting Groupon International Operations.
Work Timings: Night Shift � predominantly.
Transportation: Cab Provided.
Job Responsibilities:
Respond to email and chat from our current and future subscribers, ranging from simple usage
questions to unique circumstances that come up with a specific offer.
Be a first point of contact to handle and resolve customer complaints.
Resolve customer issues in a timely and consistent manner
Manage time and productivity to meet daily individual and team ticket targets
Stay current with knowledge of internal ticketing system, customer portals, back office databases,
Groupon redemption procedures, and specifics around different types of merchant features
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails
and chat
Research information and troubleshoot problems using available resources.
Candidate Profile
Graduation Mandatory.
Any UG / PG should be completed.
Strong written and verbal communication skills
Skilled and eloquent in writing.
Strong communication and interpersonal skills.
Ability to work under pressure and adapt quickly to adverse situations.
Experience in e-commerce or back office environment will be an added advantage
Comfort in a computer based role for up to 8 hours a day
Ability to work in any shift based on business needs.
Previous professional experience in a customer service capacity, preferably in a high volume,
transnational environment (For Experienced).
Immediate Joiners preferred.
Documents Required:
Updated Resume.
Original Govt Photo ID Proof (PAN card, Driving License or Aadhar Card).
All your original educational and employment documents.
Contact Details
Contact Name: Versha Gupta (HR)
Contact Name: 9513730125
Venue Address
Groupon,
Gopalan Global Axis (IT SEZ),
Unisys and Harman Building, 3rd Floor,
G-Block, Road 9, KIADB Export Promotion Area,
Whitefield,
Bengaluru � 560066.
Landmark: Opposite to Satya Sai Hospital.
For Future Reference.
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