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Fresher Hiring For Associate/Senior Associate @ "GlobalLogic" in Gurgaon

About Company

Name: GlobalLogic


Job Details:

Education: Any Graduate

Experience: 0 - 3 Years

Job Location: Gurgaon

Walk-in On 9th to 11th Jan 2017 Between 10:00 AM Onwards @ Gurgaon

Job Description:

Associate/Senior Associate

Interesting and challenging work in a large and dynamically developing company.

Exciting projects involving newest technologies.

Professional development opportunities.

Excellent compensation and benefits package, performance bonus program.

Modern and comfortable office facilities.

Job Responsibilities:

Provide chat, email support to resolve user problems with proactive troubleshooting.

Follow predefined (as trained) support procedures and policies.

Master the use of our support channels, processes & tools.

Identify and report Partner/user issues & feedback through appropriate channels.

Proactively identify opportunities to optimize and develop processes & tools geared toward

improving internal efficiency, resolution rate, and customer satisfaction.

Effectively and judiciously escalate issues with clear communication.

Support team lead/ manager when required.

CSAT/resolution rate initiatives.

Ability and willingness to quickly complete large volumes of work with high quality.

Work and communicate with cross-functional teams (engineering, sales, product specialists, etc)

using various channels of internal communication regarding Partner issues.

Desired Profile:

Preferred to have 1 year of relevant work experience in product support via Chat & email.

Strong analytical, problem-solving and troubleshooting skills.

Capable of thinking critically.

Attention to detail with the ability to complete a large volume of work quickly and independently.

Ability to work collaboratively in a diverse team environment.

Proactive approach (ability to discern trends and solutions to process/user issues, ability to

innovate and suggest process improvements).

Excellent written communication skills in English for email and chat support channels.

Open to work in 24*7 environment including holidays.

Enthusiasm for customer service.

Good keyboarding skills.

Team player with very good interpersonal skills and forward-looking attitude.

Open to ideas/feedback.

Venue Address

GlobalLogic Technologies Limited,

ASF Insignia SEZ Private Ltd, Grand Canyon Building,

14th floor, Block D&E, Off Gurgaon Faridabad Road,

Tehsil Sohna, Gwal Pahari, Gurgaon - 122003.

Contact Person: Priyank Dixit

 For Future Reference.

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