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Fresher/Exp Walk-in For Customer Support Associate @ "Genpact" in Kolkata

About Company

Name: Genpact

Website: www.genpact.com

Job Details:

Education: Any Graduate

Experience: 0 - 4 Years

Job Location: Kolkata

Walk-in On 3rd to 31st May 2016 Between 10:00 AM to 02:00 PM @ Kolkata

Job Description:

Customer Support Associate

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment.

Ability to empathize with and prioritize customer needs.

Demonstrates interpersonal skills with a diverse customer base.

Demonstrates conflict resolution, negotiation, and de-escalation skills.

Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

Ability to determine customer needs and provide appropriate solutions.

Maintain regular and reliable attendance, including the daily schedule as assigned.

Flexible with the working schedule; may be expected to work weekends, holidays and events.

Ability to work overtime as required by business.

Venue Address

Asyst Park, 6th Floor,

GN 37/1, Sector V,

Kolkata-700091, Landmark- Webel More, Near Backstage.

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