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Exp Walk-in For Service Desk Analyst @ "GSS Infotech Ltd" in Hyderabad
About Company
Name: GSS Infotech Ltd
Website: www.gssinfotech.com
Job Details:
Education: Any Graduate
Experience: 1-4 Years
Job Location: Hyderabad
Walk-in on 15th March to 8th April 2016 Between 11.00 AM to 5.00PM @ Hyderabad
Job Description:
Service Desk Analyst
Handle calls & provide effective solutions and maintain FCR as per Clients expectation
Monitor emails and respond to the customer with effective solutions within SLA
Problem Solving and Responding to Customer Need
Follow-up daily on all the open incidents
Escalating incidents according to SOPs if they are not resolved
Follow SOPs and prepare new SOPs on need basis
Providing incident updates on open tickets to the end users
Communication to be provided to the Management IT team on all Planned and unplanned outages
Attending team huddles and providing process updates (if any) to the team
Attending team meetings and trainings without fail
Up- skilling by proactive learning
Candidate Profile
Excellent communication skills, quick learner
Excellent Technical skills, quick learner
Self motivated and directed, with keen attention to detail.
Excellent written and oral communication skills.
Good Knowledge on probing and Troubleshooting IT related issues
Willingness to work in US shifts. Timeliness a key requirement
Male Candidates only
Contact Details
Contact Name: Syedah
Contact Number: 91-40-44556600
E-mail ID: [email protected]
Walk-in Address
GSS InfoTech 3rd Floor,
Brigade Towers Financial district Gachibowli,
Telangana Hyderabad-500032 India
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