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Fresher Hiring For Associate Systems Engineer @ "Fidelity" in Bangalore

About Company

Name: Fidelity

Website: www.fidelity.com

Job Details:


Education: B.E/B.Tech

Experience: Freshers

Job Location: Bangalore

Job Description:

Associate Systems Engineer

Ensure the availability of End User services during India and/or US business hours

Collaborate with other Fidelity support groups in and out of India

Supervision of installation of new IT infrastructures

Maintain the compliance of the PC builds with Fidelity Standards

Produce the necessary reports and statistics to control the team productivity and give a proactive

answer to re-occurring issues.

Problem resolution – dealing with escalated issues, liaison with Systems support groups, Network

Operations group, external vendors and business units to resolve issues

Encourage and lead root cause analysis to prevent recurrence

Candidate Profile

Bachelor’s in IT or relevant degree

Experience in supporting hybrid Windows and MAC environment

Strong relationship with business units. Experience in dealing with different kind of business

environments and skills

Business aware and customer focused

Requires knowledge on the following:

MCSE or MCITP

Knowledge in XenApp/XenDesktop

Knowledge in supporting MAC OSX (Sierra Prefered), IOS platform, iPhones and iPads

Knowledge in Casper, troubleshooting of MAC OS and MAC applications

Application installation and diagnose software failures

Basic knowledge of Active Directory, group Policies and Widows permissions

Basic knowledge in network technologies (LAN/WAN) and Audio/video conferencing devices

Basic hardware knowledge.

Ensure tickets are responded to within SLA and fully documented each step of troubleshooting

process

Knowledge of ITIL process, ITIL certification will be an added advantage

 For Future Reference.

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