Your Name: Your Mobile No: Your Friend Mobile No: Close Fresher Hiring For Associate Systems Engineer @ "Fidelity" in Bangalore About Company Name: Fidelity Website: www.fidelity.com Job Details: Education: B.E/B.Tech Experience: Freshers Job Location: Bangalore Job Description: Associate Systems Engineer Ensure the availability of End User services during India and/or US business hours Collaborate with other Fidelity support groups in and out of India Supervision of installation of new IT infrastructures Maintain the compliance of the PC builds with Fidelity Standards Produce the necessary reports and statistics to control the team productivity and give a proactive answer to re-occurring issues. Problem resolution � dealing with escalated issues, liaison with Systems support groups, Network Operations group, external vendors and business units to resolve issues Encourage and lead root cause analysis to prevent recurrence Candidate Profile Bachelor�s in IT or relevant degree Experience in supporting hybrid Windows and MAC environment Strong relationship with business units. Experience in dealing with different kind of business environments and skills Business aware and customer focused Requires knowledge on the following: MCSE or MCITP Knowledge in XenApp/XenDesktop Knowledge in supporting MAC OSX (Sierra Prefered), IOS platform, iPhones and iPads Knowledge in Casper, troubleshooting of MAC OS and MAC applications Application installation and diagnose software failures Basic knowledge of Active Directory, group Policies and Widows permissions Basic knowledge in network technologies (LAN/WAN) and Audio/video conferencing devices Basic hardware knowledge. Ensure tickets are responded to within SLA and fully documented each step of troubleshooting process Knowledge of ITIL process, ITIL certification will be an added advantage Click Here To Apply  For Future Reference. CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS

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