Your Name: Your Mobile No: Your Friend Mobile No: Close Fresher Hiring For Associate Systems Engineer @ "Fidelity" in Bangalore About Company Name: Fidelity Website: www.fidelity.com Job Details: Education: B.E/B.Tech Experience: 1-2.5 Years Job Location: Bangalore Job Description: Associate Systems Engineer Operating 24 x 7, Act as a single point of contact by providing high degree of customer service by resolving queries/issues within SLA. Troubleshooting of Laptops, Desktops, mobile devices, Virtual Desktop, Fidelity applications etc by appropriate usage of Knowledge management. Flexibility on taking calls/chats and provide resolution within AHT Candidate Profile Bachelor�s Degree (�16 years of full time education) Preferred with 1 � 2.5 years of call taking experience in Helpdesk/Call centre background Excellent Knowledge of PC Hardware and Software troubleshooting. Knowledge on Microsoft Office Troubleshooting. Internet Browser, Wireless, VPN, Mac, IPad, IPhone troubleshooting skills are preferred. English language proficiency, both written and oral Good interpersonal skills Willing to work in Shifts Based on projected call volumes, could be expected to work India holidays. Working on US holidays is handled on a rotational basis. Click Here To Apply  For Future Reference. Click Here to Upload Your Resume on Times Click Here to Upload Your Resume To Get More Related Jobs

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