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Fresher Hiring For Associate Engineer @ "FIS" in Pune

About Company

Name: FIS

Website: www.fis.com

Job Details:


Education: B.E/B.Tech

Experience: Freshers

Job Location: Pune

Job Description:

Associate Engineer

Monitor Service Desk tickets.

Access Management for Service Desk,

Manage customer communications and set appropriate expectations (i.e. Delivery date).

Provide regular feedback to the customer on outstanding requests,

Notify customers of alerts and outages,

Open appropriate ticket (if required) (Incident/Service request):

Assign Service Requests to appropriate area,

Manage Incidents following Critical Problem Checklist for Critical 1 events,

Provide First Call Resolution for password resets and account unlocks,

Review and follow-up on outstanding requests,

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