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Fresher Hiring For Associate/Senior Associate @ "Directi" in Bangalore

About Company

Name: Directi

Website: www.directi.com

Job Details:

Education: Any Graduate

Experience: 0 - 2 Years

Job Location: Bangalore

Walk-in On 26th to 28th Dec 2018 Between 12:00 PM to 05:00 PM @ Bangalore

Job Description:

Associate/Senior Associate

Communicate politely and effectively with the zeta users (external & internal).

Actively listen, understand and reply to the users immediately.

Being the front line support for customers over chats/emails/calls, addressing 100-120

interactions a day.

Consistently provide outstanding customer service by meeting/exceeding the needs of the

customer and achieving the defined quality metrics.

Resolve any customer issues identified during the contact, ensuring the resolution is one which

benefits both the customer and Zeta.

Ensuring speedy resolution of customer issues while maintaining high customer satisfaction.

Help fix any bugs that crop up in the product and contribute to the documentation of product.

Strive to deliver a WOW! effect for our customers, to further enhance their perception of our

product and company.

Achieve the KRAs.

Maintain Punctuality and Time management.

Ensure Login and Break adherence.

Work as per the scheduled roster.

Carry out tasks without follow-up.

Specific to Product Operations in addition to the above.

KYC forms processing - Self serve KYC, Paper KYC (Scanning, Uploading, Approving).

Super card kitting, dispatch and registry maintenance.

Process benefits cards related bills (Food, medical, car related, driver salary) keeping the business

rules in mind as per the provided checklist.

NFC Tag and Super Card physical pairing.

Initiate outbound calls when reported by the other teams.

Candidate Profile:

Experienced in Chat/Email/Phone/Back-end customer support.

A fresh graduate with good understanding of the industry.

Extremely passionate about technology and well-versed with and highly interested in Internet,

mobile communication and smartphones.

Excellent in communication and can explain concepts accurately.

Able to understand the mobile payment industry.

A good team player and particularly good at building rapport with customers.

Able to handle large volumes of chats/emails/calls independently with a high level of drive, initiative

and self-motivation. Approx.120 interactions per day.

Able enjoy working in a fast paced and dynamic environment full of young, overachieving

enthusiasts.

Proficient in English, Hindi and any one Regional Language.

Customer centric and Self motivated.

A logical thinker & a quick learner.

Organized, well-mannered and punctual.

Good at typing speed- 25 WPM with 95% accuracy.

Working knowledge in MS Excel.

Possess more than 95% of accuracy in data verification.

Contact Details

Contact Name: Kinnari Gandhi

Venue Address

Directi, Diamond District,

Tower C, Ground Floor, HAL Airport Road,

ISRO Colony, Domlur, Kodihalli Village, Bangalore - 560008.

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