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Fresher/Exp Hiring For Level 1 Engineer @ "Dimension Data" in Bangalore

About Company

Name: Dimension Data


Job Details:

Education: Any Graduate

Experience: Freshers

Job Location: Bangalore

Job Description:

Level 1 Engineer

The L1 engineering team must be staffed 24x7x365 in 3 daily shifts What we expect you to do

Communicate status of service tickets in writing (through Service Now) and on the phone to clients

and relevant stakeholders

Receive inbound phone calls from the GSC (or client as required)

Receive inbound incident and service request tickets from the GSC (or client as required) via

ServiceNow (ITSM)

Resolve client service requests using Cloud Control (where applicable)

Resolve client incidents leveraging troubleshooting skills and standard operating procedures (SOP)

Classify and dispatch incoming calls and tickets ServiceNow (ITSM) according to Service

Level Agreements (SLAs) to escalation resources

Escalate unremediated or unacknowledged incidents through appropriate escalation queues to

ensure that client impact is minimal

Candidate Profile

Candidates should possess B.E/B.Tech/M.E/M.Tech from any recognized university

Client focussed.

Diligent and detail oriented

Solid team player.

Strong written and oral English communication skills

An inquisitive mind and a can‐do spirit.

Analytical approach to Problem Solving

Ability to work at a fast pace.

Click Here To Apply

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