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Fresher/Exp Hiring For Level 1 Engineer @ "Dimension Data" in Bangalore
About Company
Name: Dimension Data
Website: www.dimensiondata.com
Job Details:
Education: Any Graduate
Experience: Freshers
Job Location: Bangalore
Job Description:
Level 1 Engineer
The L1 � engineering team must be staffed 24x7x365 in 3 daily shifts What we expect you to do �
Communicate status of service tickets in writing (through Service Now) and on the phone to clients
and relevant stakeholders
Receive inbound phone calls from the GSC (or client as required)
Receive inbound incident and service request tickets from the GSC (or client as required) via
ServiceNow (ITSM)
Resolve client service requests using Cloud Control (where applicable)
Resolve client incidents leveraging troubleshooting skills and standard operating procedures (SOP)
Classify and dispatch incoming calls and tickets ServiceNow (ITSM) according to Service
Level Agreements (SLAs) to escalation resources
Escalate unremediated or unacknowledged incidents through appropriate escalation queues to
ensure that client impact is minimal
Candidate Profile
Candidates should possess B.E/B.Tech/M.E/M.Tech from any recognized university
Client focussed.
Diligent and detail oriented
Solid team player.
Strong written and oral English communication skills
An inquisitive mind and a can‐do spirit.
Analytical approach to Problem Solving
Ability to work at a fast pace.
Click Here To Apply
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