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Fresher Hiring For Sr Technician/IT Support @ "Dell" in Gurgaon

About Company

Name: Dell

Website: www.dell.com

Job Details:


Education: B.E/B.Tech/MCA

Experience: 1+ Years

Job Location: Gurgaon

Job Description:

Sr Technician/IT Support

Full understanding of ticketing systems and ability to log/update/close tickets, prioritize issues and

balance workloads bringing customer tickets to full resolution

Possess full understanding of installing, troubleshooting, configuring, and repairing Desktops,

laptops and printers

Possess knowledge on OS installation, configuration and MS office suite

Possess basic knowledge on VC setup and troubleshooting

Possess basic knowledge on exchange activesync and configuration of emails on iPhone and

Android

Recommend hardware and software solutions to the customer and the business unit

Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of

internal and third party applications for client workstations and servers in both the desktop and lab

environments

Possess a Working knowledge of of protocols (TCP/IP and subnetting), VPN, and basic

commands from the command prompt (ipconfig, tracert, etc.)

Possess a working knowledge of and use commands to configure, move, add, and change telephone

extensions within the same building

Communicate highly technical information to both technical and nontechnical employees

Provide outstanding customer service and world class support in a large, fast paced, high pressure,

corporate environment.

Assists in coordinating with vendors for resolution of userís issue


Skills:

Skilled in hardware, software and/or operating systems environment

Knowledge of appropriate networks, products and protocols

Troubleshooting skills

Customer Service skill


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