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Fresher Hiring For Sr Technician/IT Support @ "Dell" in Gurgaon
About Company
Name: Dell Website: www.dell.com
Job Details:
Education: B.E/B.Tech/MCA
Experience: 1+ Years
Job Location: Gurgaon
Job Description:
Sr Technician/IT Support
Full understanding of ticketing systems and ability to log/update/close tickets, prioritize issues and
balance workloads bringing customer tickets to full resolution
Possess full understanding of installing, troubleshooting, configuring, and repairing Desktops,
laptops and printers
Possess knowledge on OS installation, configuration and MS office suite
Possess basic knowledge on VC setup and troubleshooting
Possess basic knowledge on exchange activesync and configuration of emails on iPhone and
Android
Recommend hardware and software solutions to the customer and the business unit
Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of
internal and third party applications for client workstations and servers in both the desktop and lab
environments
Possess a Working knowledge of of protocols (TCP/IP and subnetting), VPN, and basic
commands from the command prompt (ipconfig, tracert, etc.)
Possess a working knowledge of and use commands to configure, move, add, and change telephone
extensions within the same building
Communicate highly technical information to both technical and nontechnical employees
Provide outstanding customer service and world class support in a large, fast paced, high pressure,
corporate environment.
Assists in coordinating with vendors for resolution of user�s issue
Skills:
Skilled in hardware, software and/or operating systems environment
Knowledge of appropriate networks, products and protocols
Troubleshooting skills
Customer Service skill
Click Here To Apply
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