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Fresher Hiring For Sr. Associate/Client Tech Support @ "Dell" in Gurgaon

About Company

Name: Dell

Website: www.dell.com

Job Details:

Education: B.E/B.Tech/Any degree

Experience: Freshers

Job Location: Gurgaon

Walk-in On 2nd to 3rd Apr 2018 Between 12:00 AM to 03:00 PM @ Gurgaon

Job Description:

Sr. Associate/Client Tech Support

Responsible for providing telephone support for customers on operation or maintenance of Dell

products.

Assist phone customers by diagnosing problems, and providing resolutions for technical and service

issues.

Responsible for OOW, Total solutions, YTT and In warranty extension sales.

Performs work in accordance to standardized policies and procedures.

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to

correct failures.

Documents problems in the support solution database for diagnostics and solution implementation.

Ensure proper escalation procedures are followed.

Responsible for customer satisfaction through effective handling of customer problems.

Work requires strong analytical ability to resolve complex technical issues in addition to effective

phone communication skills.

Candidate Profile

Freshers must be graduates.

Undergrad with 1 year of International Call Center Voice experience

Should be willing to work in shifts in a 24 x7 work environment

Should be residing within Transport Boundaries

Excellent telephone soft skills & thorough telephone functional skills

Ability to handle stressful situations.

Ability to deal professionally with irate customers.

Venue Address

Dell International Services,

Vipul Tech Square,

Opp Central Park,

Sector Road, Sector-43,

Gurgaon 122002

Note: Please carry a Govt ID proof.

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