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Fresher Hiring For Social Media Pundit @ "Dell" in Bangalore
About Company
Name: Dell
Website: www.dell.com
Job Details:
Education: Any Graduate
Experience: 0-1 Years
Job Location: Bangalore
Job Description:
Social Media Pundit (Facebook / Twitter / LinkedIn)
The Social Media Responder role is responsible for managing conversations pertaining to Dell
support in Social Media and Community (SMaC) and is the primary outreach for customers over the
social platform that needs assistance from Dell.
Job Responsibilities:
Listening: Utilizing SMaC listening tools to listen to and assess different customer posts and
conversations. Responder is also expected to exercise some analytical skills to identify trends and
submit thru the Command Center process.
Engagement: Engaging in SMaC conversations to provide Dell official response and position as well
as outreaching to help customers in need.
Resolution: Owning resolution of unresolved issues voiced by customers in SMaC. This can include
personal resolution. By the Responder and/or coordinating resolution with internal Dell resolver
groups. Responder is also responsible for closing the loop with customer upon resolution.
Candidate Profile
The candidate should have a good social media presence.
Should have excellent communication skills in English.
Project Management skills will be an added advantage.
Should be technically very sound and knowledge about Care Process will beneficial.
Qualifications / Previous Experience / Industry Certifications
Must be able to adapt to various shift timings.
In depth awareness about Dell and its related products.
Advanced business acumen and strategic ability.
Able to multi-task to manage both tactical and strategic work streams relating to area of
responsibility.
Should be open to work in night shifts in a 24�7 environment.
Other Responsibilities:
Issue containment, Public Statements on SM sites, close loop with customer and Backend resolver
teams, issue identification & escalation on process gaps, SME for social media interactions.
This roleWill support all Global CSMB teams.
Specialists will also participate in defining the program to allow for further global.
Click Here To Apply
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