For Latest Job Updates  
sreenutech.com
Home Govt Jobs IT Fresher Jobs IT Exp Jobs IT Walk-Ins MBA Jobs BPO Jobs Register Location FAQ’s Contact Us
Subscribe to Job Alerts
Your Email:

 Visit this group  


Search:
Fresher Hiring For Social Media Pundit @ "Dell" in Bangalore

About Company

Name: Dell

Website: www.dell.com

Job Details:

Education: Any Graduate

Experience: 0-1 Years

Job Location: Bangalore

Job Description:

Social Media Pundit (Facebook / Twitter / LinkedIn)

The Social Media Responder role is responsible for managing conversations pertaining to Dell

support in Social Media and Community (SMaC) and is the primary outreach for customers over the

social platform that needs assistance from Dell.

Job Responsibilities:


Listening: Utilizing SMaC listening tools to listen to and assess different customer posts and

conversations. Responder is also expected to exercise some analytical skills to identify trends and

submit thru the Command Center process.

Engagement: Engaging in SMaC conversations to provide Dell official response and position as well

as outreaching to help customers in need.

Resolution: Owning resolution of unresolved issues voiced by customers in SMaC. This can include

personal resolution. By the Responder and/or coordinating resolution with internal Dell resolver

groups. Responder is also responsible for closing the loop with customer upon resolution.


Candidate Profile

The candidate should have a good social media presence.

Should have excellent communication skills in English.

Project Management skills will be an added advantage.

Should be technically very sound and knowledge about Care Process will beneficial.

Qualifications / Previous Experience / Industry Certifications

Must be able to adapt to various shift timings.

In depth awareness about Dell and its related products.

Advanced business acumen and strategic ability.

Able to multi-task to manage both tactical and strategic work streams relating to area of

responsibility.

Should be open to work in night shifts in a 247 environment.

Other Responsibilities:

Issue containment, Public Statements on SM sites, close loop with customer and Backend resolver

teams, issue identification & escalation on process gaps, SME for social media interactions.

This roleWill support all Global CSMB teams.

Specialists will also participate in defining the program to allow for further global.

Click Here To Apply

 For Future Reference.

Submit Resume

CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS

Note: Any Job Vacancies/Openings listed here in this website (Sreejobs.com) are verified and error free, before going to be published here. If any changes made by employers/interviewers after published here, Sreejobs.com is not responsible for such and any other consequences. We are not here to provide wrong information intentionally. Sreejobs.com will always try to provide good and genuine job vacancies information for job seeker.

Home | Register for Job Updates | Contact Us