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Exp Hiring For Client Technical Support Associate @ "Dell" in Gurgaon

About Company

Name: Dell

Website: www.dell.com

Job Details:

Education: Any Degree


Experience: 1 - 3 Years

Job Location: Gurgaon

Walk-in On 2nd Nov 2016 Between 12:00 PM to 03:00 PM @ Gurgaon

Job Description:

Client Technical Support Associate

Responsible for providing telephone/email/chat and remote diagnostic technical support related to

installation, operation, configuration, customization, performance, and usage of assigned products.

Diagnosis & resolving of the hardware problems and troubleshooting.

Verifies warranty entitlement and determines appropriate action.

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to

correct failures.

Documents problems in the support solution database for diagnostics and solution implementation.

Provides basic remote deployment, maintenance and consulting services.

Skills

Should be open to work in rotational / night shifts in a 24 by 7 environment.

Should have an excellent communication skills.

Venue Address

Dell International Services,

Vipul Tech Square, Opposite Central Park,

Sector Road, Sector-43, Gurgaon - 122002.

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