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Freshers & Exp Hiring For Client Tech Support Associate @ �Dell" in Hyderabad
About Company
Name: Dell
Website: www.dell.com Job Details Education: Any Graduate
Experience: 0-2 Years
Job Location: Hyderabad Job Description
Client Tech Support Associate
Responds to customer technical problems/issues related to hardware, software and networking
via e-mail/chat and phone.
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective and follows
guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their
technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Remains knowledgeable of Dell�s product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Monitors and tracks issues to ensure accurate resolution.
Candidate Profile
Candidates with technical qualification ( B.tech/ BE with Computer Science and IT) /Minimum
Graduates in any stream. (10+2+3)
Undergraduates with at least 12 months of international call center /18 months of domestic call
center / 24 months of any other work experience � full time experience.
Should have 1-3 years of relevant technical troubleshooting experience.
Click Here To Apply
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