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Exp Hiring For Associate/Senior Associate @ "Dell" in Hyderabad

About Company

Name: Dell

Website: www.dell.com

Job Details:

Education: Any Graduate (Only 2016)


Experience: 0 - 1 Year

Job Location: Hyderabad

Walk-in On 14th to 24th Feb
2017 Between 11:00 AM to 02:00 PM @ Hyderabad

Job Description:

Associate/Senior Associate

Responds to customer technical problems/issues related to hardware, software and networking via

e-mail/chat, online, social media and phone.

Facilitates customer order fulfillment.

Advises/educates customers within procedural guidelines to ensure a complete solution to their

technical or service questions.

Provides direct product/service advice and guidance to customers.

Identifies, researches and provides input on unique or recurring customer problems.

Remains knowledgeable of Dells product line, current industry products and technologies.

Focuses on delivering a positive customer experience according to Dell standards.

Identify customer needs / requirements and recommend solutions

Reviews and distributes pertinent cross-functional information.

Escalates more complex customer technical issues to senior level support.

Fields inbound contacts (voice/email, etc.) for both internal and external customers.

Responsible for pre-sales and/or post-sales service to customers.

Candidate Profile

Should be open to work in rotational / night shifts in a 24 by 7 environment.

Should have an excellent communication skills.

Both side transport facility available.


Venue Address

Plot No 42, Hitech City Layout,

Madhapur, Hyderabad 500081.

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