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Exp Hiring For Associate/Senior Associate @ "Dell" in Chennai
About Company
Name: Dell
Website: www.dell.com
Job Details:
Education: B.E/B.Tech/Any Degree
Experience: Freshers/Experienced
Job Location: Chennai
Walk-in On 21st to 28th Feb 2017 Between 11:00 AM to 02:00 PM @ Chennai
Job Description:
Associate-Voice Process
Responds to customer technical problems/issues related to hardware, software and networking via
e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.
Advises/educates customers within procedural guidelines to ensure a complete solution to their
technical or service questions. Provides direct product/service advice and guidance to customers.
Identifies, researches and provides input on unique or recurring customer problems.
Remains knowledgeable of Dells product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Identify customer needs / requirements and recommend solutions
Reviews and distributes pertinent cross-functional information.
Escalates more complex customer technical issues to senior level support.
Fields inbound contacts (voice/email, etc.) for both internal and external customers.
Responsible for pre-sales and/or post-sales service to customers.
Candidate Profile
Any Graduate with at least 6 months of calling experience or 12 months of Non-BPO/
Domestic Calling experience.
Any Undergraduate with at least 12 months/maximum 30 months of international calling
experience can apply
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have an excellent communication skills.
Both side transport facility available.
Venue Address
Dell International Services India Pvt Ltd
Plot No. 42, Hi-tech City, Near Cyber Tower,
Madhapur, Hyderabad, Telangana 500081
For Future Reference.
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