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Exp Hiring For Associate/Senior Associate @ "Cvent India" in Gurgaon
About Company
Name: Cvent India
Website: www.cvent.com
Job Details:
Education: Any Graduate
Experience: 1 - 4 Years
Job Location: Gurgaon
Walk-in On 14th Feb 2017 Between 01:00 PM to 06:00 PM @ Gurgaon
Job Description:
Associate/Senior Associate
The responsibilities of this position includes following up with delinquent B2B clients through
collection calls and emails in a fast paced goal oriented collections department.
The incumbent shall be required to provide customer service regarding collection issues, process
and review account adjustments, resolve client discrepancies and short payments, recommendation
for write off, customer account reconciliation reports and assist US & India Team in Negotiations
with these clients.
Must communicate & follow up effectively with sales department regarding customer accounts on
a timely basis and help resolve billing related queries received from internal parties and clients
through emails and phone calls.
Job Responsibilities:
Strategize collection activities to maximize cash receipt.
Accountable for reducing delinquency for assigned accounts / portfolio.
Use skip tracing techniques to locate customers.
Follow up and Negotiations with delinquent customers: Helping in high-level negotiation with
delinquent B2B customers by calling and sending reminders, demand / dunning Letters, delinquent
notices to overdue accounts via emails.
Aid in Decision Making: Actively interact with US team and help in delinquent customers related
decision-making.
Participate in team planning meetings.
Meet defined department goals and activity metrics.
Recommend accounts be shifted to an external collection agency and to be written-offs.
Billing Inbox and Inbound Calls.
Answer the internal and external email queries received in the billing Inbox.
Taking care of Billing Inbound calls along with rest of the collection team.
Reporting: Tracking assigned project performance and weekly & monthly reporting to the direct
Supervisor.
Candidate Profile:
Must be proficient in MS Excel and MS Word.
Should have strong oral and written English communication skills.
Should possess excellent Account/ Portfolio Management Skills.
Strong attention to detail, goal oriented and should possess problem solving capabilities.
Ability to prioritize and manage multiple responsibilities.
Out-going and self-motivated. Knowledge of any accounting platform not required but will be a
benefit.
Venue Address
Cvent India Pvt. Ltd.,
19th Floor, Building # 14,
Tower C, DLF Cyber City,
Phase-2, Gurgaon 122002.
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