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Fresher Hiring For CHAT Process @ "Concentrix" in Bengaluru
About Company
Name: Concentrix Website: www.concentrix.com
Job Details:
Education: Any Degree
Experience: 1 - 5 Years
Job Location: Bengaluru
Off-campus On 24th Oct 2017 Between 11:00 AM to 03:00 PM @ Bengaluru
Job Description:
CHAT Process
Provide chat, email support to resolve user problems with proactive troubleshooting
Follow predefined (as trained) support procedures and policies
Master the use of our support channels, processes & tools
Identify and report Partner/user issues & feedback through appropriate channels.
Proactively identify opportunities to optimize and develop processes & tools geared toward
improving internal efficiency, resolution rate, and customer satisfaction.
Effectively and judiciously escalate issues with clear communication
Support team lead/ manager when required
CSAT/resolution rate initiatives
Ability and willingness to quickly complete large volumes of work with high quality
Skills:
Looking for only graduates.
Preferred to have 1 year of relevant work experience into BPO industry.
Strong analytical, problem-solving and troubleshooting skills
Capable of thinking critically
Attention to detail with the ability to complete a large volume of work quickly and independently
Ability to work collaboratively in a diverse team environment.
Proactive approach (ability to discern trends and solutions to process/user issues, ability to
innovate and suggest process improvements)
Excellent written communication skills in English for email and chat support channels
Open to work in 24*7 environment including holidays
Enthusiasm for customer service
Good in typing (30 wpm)
Team player with very good interpersonal skills and forward-looking attitude
Open to ideas/feedback
Benefits:
Excellent Growth
Salary best in industry
Venue Address
Concentrix Daksh Services India Private Limited,
Prestige Shantinikethan, Axis Bank,
11th floor, Crescent 3, (Near ITPL),
Whitefield Main Road, Bengaluru, Karnataka 560067.
Click Here To Apply
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