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Fresher Hiring For System Engineer @ "Cerner" in Bangalore

About Company

Name: Cerner

Website: www.cerner.com

Job Details:


Education: B.E/B.Tech/MCA

Experience: Freshers

Job Location: Bangalore

Job Description:

System Engineer

As a system engineer, you shall provide tier 2 support to the clients which will involve working with

clients to understand the nature of the problem and exercising advanced investigative techniques

not limited to reading log files, identifying errors and performing search of various knowledge bases

to identify resolution. identify issues with severity 2 or 3 and escalate accordingly to Situation

management.

Also will provide troubleshooting services, database and front-end applications, analyzing log files

of services, attempt to recreate the issue, running query against databases, document all the

activities performed in Remedy.

And contribute to the knowledge base as you gain experience from working on the solution and

identifying resolutions. As required associate shall identify the need to escalate to the Tier 3

support which will involve gathering of all evidences of the issue which includes but not limited to

gathering log files, screenshots and documented steps for recreation of the issues, output of SQL

query and attaching them to the respective service record.

Candidate Profile

Candidates should possess Bachelorís Degree or its equivalent

Fluent in English to interact with Clients.

Experienced / Knowledgeable in troubleshooting

Experience in Linux, Oracle or SQL

Understanding concept of RDBMS

Basic computer skills, including Microsoft Office Suite.

Prolonged use of a computer.

Able to work flexible schedule as necessary.

Ability to relocate based on organizational needs.

Ability to work overtime as needed

 For Future Reference.

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