Fresher Hiring For System Engineer @ "Cerner" in Bangalore
About Company
Name: Cerner
Website: www.cerner.com
Job Details:
Education: B.E/B.Tech/MCA
Experience: Freshers
Job Location: Bangalore
Job Description:
System Engineer
As a system engineer, you shall provide tier 2 support to the clients which will involve working with
clients to understand the nature of the problem and exercising advanced investigative techniques
not limited to reading log files, identifying errors and performing search of various knowledge bases
to identify resolution. identify issues with severity 2 or 3 and escalate accordingly to Situation
management.
Also will provide troubleshooting services, database and front-end applications, analyzing log files
of services, attempt to recreate the issue, running query against databases, document all the
activities performed in Remedy.
And contribute to the knowledge base as you gain experience from working on the solution and
identifying resolutions. As required associate shall identify the need to escalate to the Tier 3
support which will involve gathering of all evidences of the issue which includes but not limited to
gathering log files, screenshots and documented steps for recreation of the issues, output of SQL
query and attaching them to the respective service record.
Candidate Profile
Candidates should possess Bachelor�s Degree or its equivalent
Fluent in English to interact with Clients.
Experienced / Knowledgeable in troubleshooting
Experience in Linux, Oracle or SQL
Understanding concept of RDBMS
Basic computer skills, including Microsoft Office Suite.
Prolonged use of a computer.
Able to work flexible schedule as necessary.
Ability to relocate based on organizational needs.
Ability to work overtime as needed
For Future Reference.
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