Executive-Insurance
The individual is expected to take ownership and responsibility for personal performancetargets.
The individual should highlight any instances or indication where it appears that the customer may not be treated fairly.
The individual should be flexible in meeting the dynamic nature of work
To provide customer service to both internal and external customers;
Process requests of Policyholders and Financial Advisors as prescribed in the BusinessProcess Manuals and within agreed timelines;
Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks;
Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework;
Act as a facilitator during cross training and also get cross trained in other transactiontypes, once such opportunities are presented;
Update the Time Tracker periodically and accurately;
Maintain and implement personal development plan in partnership with immediatemanager;
Identify, recommend and facilitate the implementation of process improvement initiatives/ ideas to improve efficiency
