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Freshers Walk-in For Technical Support Associate @ "Capgemini" in Kolkata

About Company

Name: Capgemini

Website: www.xchanging.com

Job Details:

Education: BCA/BBA/B.Sc/B.Com/B.A/BHM

Experience: Freshers

Job Location: Kolkata


Walk-in on 27th Oct 2016 Between 12:00 AM to 03:00 PM @ Kolkata

Job Description:

Technical Support Associate

Remotely resolve issues faced by users related to their desktop/laptop. Create ticket and

troubleshoot and/or assign it to the relevant resolver group.

Basic IT and technical knowledge. (desktop troubleshooting skills)

Basic network knowledge and troubleshooting skills.

Ability to interpret technical information and present it in simple terms for a less technically

aware audience

Contextual ticket prioritization understanding.

Understanding of the range calculation in terms of ISC related reductions

(E2E, negative demand reduction)

Understanding of the client benefit and loss matrix

Basic business process knowledge.

Skills:

Candidates should possess  BCA/BBA/B.Sc/B.Com/B.A/BHM- (Fulltime only) with minimum 50 %

marks all throughout (10th, 12th & graduation)

B.Tech/M.tech/MSc/MCA candidates need not apply

Strong Knowledge of Window 7 and Windows 8

willing to work in night shifts.

Should be able to lead a conversation and take control of conversation.


Documents required:

Updated CV

2 passport size photographs

Photo id proof

Copy of interview call letter (printout of this mail)

Venue Address


Address: Capgemini "India" | KOLKATA

Unitech Infospace Complex, Tower A3

1st Floor, New Town, Rajarhat, Kolkata - 700156

Contact Person: Alekhya Dutta

Click Here To Apply

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