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Fresher/Exp Hiring For System Engineer @ "Capgemini" in Kolkata

About Company

Name: Capgemini

Website: www.capgemini.com

Job Details:

Education: Any Degree


Experience: 0-1 Year

Job Location: Kolkata

Job Description:

System Engineer

Provide best-in-class customer service, problem resolution and technical troubleshooting to

customer queries over the voice based phone service.

Support customers across Telecommunication, Financial Services, Healthcare, and Technology

vertical.

Meet customer requirements through first contact resolution.

Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Candidates should possess any degree from recognized university

Candidate Profile

Should have excellent communication and English speaking skills

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Listen attentively to customer needs and concerns; demonstrate empathy.

Knowledge of basic computer operations.

Courteous with strong customer service orientation.

Dependable with proficient attention to detail.

Good listening and responding skills.

Should be willing to take up challenges and go extra mile to perform work responsibilities

Should have great interpersonal skills and ability to perform under pressure

Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.

Click Here To Apply

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