Capgemini, is one of the world's
foremost providers of consulting, technology and outsourcing services, and
enables its clients to transform and perform through technologies.
Capgemini provides its clients with insights and capabilities that boost
their freedom to achieve superior results through a unique way of working,
the Collaborative Business ExperienceTM. The Group relies on its global
delivery model called Rightshoreฎ, which aims to get the right balance of
the best talent from multiple locations, working as one team to create and
deliver the optimum solution for clients. A pioneer in the IT industry,
Capgemini has over 40 years of global expertise collaborating with leading
corporations. Capgemini has strong domain experience to assist clients
across the Government and Public Sector, Energy and Utilities,
Manufacturing, Telecom and Financial Services sectors and help them
advance in their respective industries. Present in more than 40 countries,
Capgemini reported 2010 global revenues of EUR 8.7 billion and employs
over 120,000 people worldwide.
Capgemini India is over 33,000 people strong, services over 500 clients
globally and is present across 7 cities - Mumbai, Bangalore, Hyderabad,
Kolkata, Chennai, Pune and Gurgaon.
At Capgemini, we live and breathe the philosophy of our brand slogan
'People matter, Results count'. We believe that this people centric
approach to technology is what differentiates us from our competition. It
places people at the heart of our success, and demonstrates our belief in
their ability to deliver quality. We promise to deliver quality to clients
while adhering to our seven values - Honesty, Boldness, Trust,
Freedom,Team Spirit, Modesty and Fun.
Learn more about Capgemini at www.in.capgemini.com
Command & Control -
0 to 3 year - Kolkata
Industry Type: BPO/ITES
Role: System Admin
Functional Area: Network Administration, Security
Job Description :
Role Description :
Perform Alert management using infrastructure monitoring / management
tools
Perform Ticket queue management to ensure right ticket is been responded
/ resolved by right resolving group
Act as the central point of contact and escalation for a wide range of
infrastructure and business service support issues, both reactively to
resolve incidents and proactively to manage scheduled service outages.
Operating 24x7 on a global scale m
Use the business service management tool set to prioritize incident
resolution based on commercial impact. Act as incident owner for all these
issues and use an incident management system to track all corrective
actions taken
Perform scheduled systems checks round the 24 hour cycle and daily
support handover at the beginning and end of every shift
Record complete and accurate information in the shift log for each
critical alert received during shift
Desired Profile :
Experience Essential
Knowledge of ITIL processes
Exposure to monitoring systems
Team player with ability to work under pressure
Fluent in English
0 36 months
24x7 shift
Experience Desirable
Knowledge of Incident reporting packages
Experience of service monitoring
Previous experience in operations arena
A broad understanding of the elements that comprise the enterprise IT
infrastructure is required. These elements include the following;
Server hardware
Operating systems (Windows 2000/2003 Sever, Unix, AS/400)
Network Protocols (TCP/IP, SNMP/MIB, DSN, DHCP)
Databases (MS SQL 2000, Oracle 9i, Sybase)
Contact Details :
Name: Pratyay Dasgupta
Capgemini
Email : [email protected]
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