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Fresher Hiring For Service Desk Analyst @ "Capgemini" in Bangalore

About Company

Name: Capgemini

Website: www.capgemini.com

Job Details:

Education: Any Degree

Experience: Freshers

Job Location: Bangalore

Job Description:

Service Desk Analyst

Must have updated back-end of knowledge base of most common desktop level issues faced by

users that enables users to resolve an incident, create a request, report an incident and review the

status of submitted requests etc.

Candidate with knowledge on BMC remedy will be preferred

Candidate Profile


Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution, and

reporting of help desk incidents and service requests

The activities associated with restoring normal service operation as quickly as possible and to

minimize the adverse impact on business operations, thus ensuring that the best possible levels of

service quality and availability are maintained

Should also provide accelerated response to the executive users within the customer organization

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