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Fresher Hiring For Service Desk Analyst @ "Capgemini" in Bangalore
About Company
Name: Capgemini
Website: www.capgemini.com
Job Details:
Education: Any Degree
Experience: Freshers
Job Location: Bangalore
Job Description:
Service Desk Analyst
Must have updated back-end of knowledge base of most common desktop level issues faced by
users that enables users to resolve an incident, create a request, report an incident and review the
status of submitted requests etc.
Candidate with knowledge on BMC remedy will be preferred
Candidate Profile
Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution, and
reporting of help desk incidents and service requests
The activities associated with restoring normal service operation as quickly as possible and to
minimize the adverse impact on business operations, thus ensuring that the best possible levels of
service quality and availability are maintained
Should also provide accelerated response to the executive users within the customer organization
Click Here To Apply
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