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Fresher Hiring For Process Associate @ "Capgemini" in Noida

About Company

Name: Capgemini


Job Details:

Education: B.E/B.Tech/Any degree

Experience: 0.6 - 2.5Years

Job Location: Noida

Job Description:

Process Associate

Provide hardware/software/network problem diagnosis/resolution via telephone/ email/chat for

customerís end users Route problems to internal 2nd and 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide

hardware/software/network problem resolution.

Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and

their respective resolutions and circumventionís.

Responds to telephone calls, email, instant messages, and assigned tickets from users;

Assign work orders/incidents to appropriate support teams and follow up until closure.

Respond to, and diagnose, problems through discussions with users, including problem

recognition, logs, research, isolation, resolution, and follow-up steps;

Provide level 1 remote desktop support and perform other activities based on SOPs.

Perform user account management activities Escalate complex

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