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Fresher Hiring For Associate Software Engineer @ "CGI" in Bangalore

About Company

Name: CGI

Website: www.cgi.com

Job Details:

Education: B.E/B.Tech/M.E/M.Tech

Experience: Freshers

Job Location: Bangalore

Job Description:

Associate Software Engineer

Associate Software Engineer-Java

Skills:

Java

Java Enterprise Editions JEE

Position Description:

First level Applications Development professional, representing the most common entry point into

the organization. Performs routine activities related to applications development.

Focuses on learning and acquiring work skills/knowledge in the Applications Development field.

Candidate Profile

Translating business requirements and objectives into application code

Develop and test the software

Keep performance and scalability of systems in mind when developing

Execute maintenance & support activities

Participate in technical competence building initiatives in the team

Associate System Engineer – Service Desk Analyst


Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax

Knowledge of customer service principles and practices, ITIL and ITSM

Knowledge of IT applications, systems and networks

Skills:

Communication (Oral/Written)

Diagnostics & Resolution

Problem Solving/DecisionMaking

Telephony

Position Description:


The Level 1 Service Desk Technician provides user support and customer service on Company-

supported computer applications and platforms. The primary purpose is to diagnose, prioritize,

troubleshoot and resolve incidents and service requests reported by the Client via telephone, online

chat, email or a Web portal.

Candidate Profile


Respond to requests for technical assistance by following prescribed procedures.

Research reported incidents using available information sources and tools. Diagnose, triage and

resolve hardware, software and network-related incidents

Log all contacts and document all the activities and results accurately and completely within the

incident management tool.

Assign unresolved tickets to the appropriate support team.

Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.

Identify and escalate tickets requiring urgent attention and action.

Stay current with system information, changes and updates.

Adhere to work schedules, attendance and leave policies.

Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards

Click Here To Apply for Service Desk Analyst

Click Here For Java

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