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Fresher Hiring For Associate Software Engineer @ "CGI" in Bangalore
About Company
Name: CGI
Website: www.cgi.com
Job Details:
Education: B.E/B.Tech/M.E/M.Tech
Experience: Freshers
Job Location: Bangalore
Job Description:
Associate Software Engineer
Associate Software Engineer-Java
Skills:
Java
Java Enterprise Editions JEE
Position Description:
First level Applications Development professional, representing the most common entry point into
the organization. Performs routine activities related to applications development.
Focuses on learning and acquiring work skills/knowledge in the Applications Development field.
Candidate Profile
Translating business requirements and objectives into application code
Develop and test the software
Keep performance and scalability of systems in mind when developing
Execute maintenance & support activities
Participate in technical competence building initiatives in the team
Associate System Engineer � Service Desk Analyst
Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
Knowledge of customer service principles and practices, ITIL and ITSM
Knowledge of IT applications, systems and networks
Skills:
Communication (Oral/Written)
Diagnostics & Resolution
Problem Solving/DecisionMaking
Telephony
Position Description:
The Level 1 Service Desk Technician provides user support and customer service on Company-
supported computer applications and platforms. The primary purpose is to diagnose, prioritize,
troubleshoot and resolve incidents and service requests reported by the Client via telephone, online
chat, email or a Web portal.
Candidate Profile
Respond to requests for technical assistance by following prescribed procedures.
Research reported incidents using available information sources and tools. Diagnose, triage and
resolve hardware, software and network-related incidents
Log all contacts and document all the activities and results accurately and completely within the
incident management tool.
Assign unresolved tickets to the appropriate support team.
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Identify and escalate tickets requiring urgent attention and action.
Stay current with system information, changes and updates.
Adhere to work schedules, attendance and leave policies.
Comply with CGI and Client�s IS/IT policies, code of conduct and quality standards
Click Here To Apply for Service Desk Analyst
Click Here For Java
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