Fresher Hiring For Service Desk Analyst @ "Bentley" in Pune
About Company
Name: Bentley
Website: www.bentley.com
Job Details:
Education: B.E/B.Tech/Any degree
Experience: 1-4 Years
Job Location: Pune
Job Description:
Service Desk Analyst
The role requires working knowledge of the Bentley Systems MANGED Services offerings, expertise
as a customer support analyst as well as a practical understanding of ITIL framework.
The role requires excellent customer service skills and the ability to properly triage and resolve
and/or escalate customer incidents, requests and problems.
Reporting directly to the Global Manager Service Delivery.
Candidate Profile
Bachelor�s Degree or equivalent work experience
1 to 4 years� experience as a Support Analyst;
Fluency in English both verbal and written is a must, skills in other languages are a plus;
Excellent telephone and written communications;
Strong customer service focus
Excellent follow up and time management skills
Ability to document and troubleshoot is a must.
Expertise in Microsoft Office suite and other operating platforms.
Expertise in remote Desktop support tools
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