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Fresher Hiring For Technical Support Trainee L1 @ "BT" in Gurugram (Haryana)

About Company

Name: BT

Website: www.bt.com

Job Details:


Education: BE/B.Tech

Experience: Freshers

Job Location: Gurugram (Haryana)

Job Description:

Technical Support Trainee L1

To Provide expert support on process and products and to ensure a professional and consistent

delivery of quality service to BT customers and achievement of operational targets and manage

workload

Works on the Global customer service Desk and pro-actively responds to customer faults and

changes within defined service levels.

Change Request and Incident queue monitoring of tools to manage customer requests and queries

Direct engagement by phone with the end client for clarification of information/conformation of

completion of request

Managing 3rd party suppliers for Incident resolution / Change request implementation- Service

Provider, Field support team, Cisco TAC.

Candidate Profile

Four year graduate Degree, B.Tech (Electronics, computers, CS, Electrical, IT)

ITIL Certification or ITIL Awareness is preferred

CCNA certification would be required

Skills:

Excellent written and spoken English language skills

Ability to liaise with Internal and External customers and suppliers at any level

Good customer interfacing skills.

Strong communication and interpersonal skills.

Good diagnostic skills (Voice and/or Data)

Self-management.

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