Your Name: Your Mobile No: Your Friend Mobile No: Close Fresher Hiring For Technical Support Trainee � L1 @ "BT" in Gurugram (Haryana) About Company Name: BT Website: www.bt.com Job Details: Education: BE/B.Tech Experience: Freshers Job Location: Gurugram (Haryana) Job Description: Technical Support Trainee � L1 To Provide expert support on process and products and to ensure a professional and consistent delivery of quality service to BT customers and achievement of operational targets and manage workload Works on the Global customer service Desk and pro-actively responds to customer faults and changes within defined service levels. Change Request and Incident queue monitoring of tools to manage customer requests and queries Direct engagement by phone with the end client for clarification of information/conformation of completion of request Managing 3rd party suppliers for Incident resolution / Change request implementation- Service Provider, Field support team, Cisco TAC. Candidate Profile Four year graduate Degree, B.Tech (Electronics, computers, CS, Electrical, IT) ITIL Certification or ITIL Awareness is preferred CCNA certification would be required Skills: Excellent written and spoken English language skills Ability to liaise with Internal and External customers and suppliers at any level Good customer interfacing skills. Strong communication and interpersonal skills. Good diagnostic skills (Voice and/or Data) Self-management. Click Here To Apply  For Future Reference. CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS

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