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Fresher Hiring For Customer Service Associate @ "BT" in Gurgaon

About Company

Name: BT Global Business Services

Website: www.bt.com

Job Details:

Education: Any Graduate

Experience: Freshers

Job Location: Gurgaon

Walk-in On 22nd Aug 2017 Between 9.00 AM to 11.00 PM @ Gurgaon

Job Description:

Customer Service Associate

Working as part of a team to consistently deliver good customer experience / satisfaction and

operational targets including quality measures.

To take chats & handle back office work promptly within agreed timescales and in line with agreed

process and procedures.

To ensure prompt and accurate information being provided with appropriate resolution

To achieve operational targets as defined by for the process

To maintain queue levels to agreed SLA targets levels

To achieve and maintain a good knowledge/capability of BT systems.

When dealing with customers aspire to deliver an excellent customer experience via.

Chats or back office.

To highlight to queue owners, line management and offline support teams any issues in the queues

that may affect customer satisfaction and share best practice within the team and across Digital

Care teams

To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process

To fully support and take guidance from the manager, raising awareness to them of any factors

which may affect the performance of individuals or the whole team.

Share best practice within the team and across the Digital Care Community

Adhere to relevant shift patterns and break schedules

Take responsibility for personal development and drive own performance

Skills


Candidates should possess Any Graduate(BA/BBA/BCA/BCOM/BSC)

Requirement: Immediate Joiners / Excellent Communication skills / No Backlogs

Excellent English verbal and written language skills along with good typing (minimum 40 speed) and

multi-tasking skills

Be flexible to work in rotational shifts

Good questioning and listening skills

Good empathy and customer ownership skills

Good cross-cultural awareness to be able to effectively communicate with UK customers

Good objection handling/diffusing/complaint handling skills

Good customer interaction skills with the ability to recognise the customers needs

Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)

PC literate with good system navigation skills

Good Data input skills

Good Problem solving

Good MS Office (Excel, Word, Outlook) skills

Venue Address

BT Global Business Services, DLF Building 14,

Tower-C, 8th floor, DLF Phase-3,

Adjacent to Ericsson Building, SEZ Zone,

Gurgaon-122002

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