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Fresher Hiring For Customer Service Associate @ "BT" in Gurgaon
About Company
Name: BT Global Business Services
Website: www.bt.com
Job Details:
Education: Any Graduate
Experience: Freshers
Job Location: Gurgaon
Walk-in On 22nd Aug 2017 Between 9.00 AM to 11.00 PM @ Gurgaon
Job Description:
Customer Service Associate
Working as part of a team to consistently deliver good customer experience / satisfaction and
operational targets including quality measures.
To take chats & handle back office work promptly within agreed timescales and in line with agreed
process and procedures.
To ensure prompt and accurate information being provided with appropriate resolution
To achieve operational targets as defined by for the process
To maintain queue levels to agreed SLA targets levels
To achieve and maintain a good knowledge/capability of BT systems.
When dealing with customers aspire to deliver an excellent customer experience via.
Chats or back office.
To highlight to queue owners, line management and offline support teams any issues in the queues
that may affect customer satisfaction and share best practice within the team and across Digital
Care teams
To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
To fully support and take guidance from the manager, raising awareness to them of any factors
which may affect the performance of individuals or the whole team.
Share best practice within the team and across the Digital Care Community
Adhere to relevant shift patterns and break schedules
Take responsibility for personal development and drive own performance
Skills
Candidates should possess Any Graduate(BA/BBA/BCA/BCOM/BSC)
Requirement: Immediate Joiners / Excellent Communication skills / No Backlogs
Excellent English verbal and written language skills along with good typing (minimum 40 speed) and
multi-tasking skills
Be flexible to work in rotational shifts
Good questioning and listening skills
Good empathy and customer ownership skills
Good cross-cultural awareness to be able to effectively communicate with UK customers
Good objection handling/diffusing/complaint handling skills
Good customer interaction skills with the ability to recognise the customers needs
Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
PC literate with good system navigation skills
Good Data input skills
Good Problem solving
Good MS Office (Excel, Word, Outlook) skills
Venue Address
BT Global Business Services, DLF Building 14,
Tower-C, 8th floor, DLF Phase-3,
Adjacent to Ericsson Building, SEZ Zone,
Gurgaon-122002
For Future Reference.
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