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Fresher Hiring For Apprentice Service Desk Analyst @ "BT" in Bangalore

About Company

Name: BT

Website: www.bt.com

Job Details:

Education: B.E/B.Tech/B.Sc/BCA

Experience: Freshers

Job Location: Bangalore

Job Description:

Apprentice Service Desk Analyst

Acts as First point of contact, who demonstrate some customer care skills (e.g. owning, driving,

communicating/updating Incidents & Service Request and uphold all 3 BT values) such that

customers who contact or are contacted are left ‘delighted’ with a positive experience with help of

a senior SD resource.

Works on the IT helpdesk incoming calls & E-chats and responds pro-actively to resolve customer

issues.

Manage supplier activities (e.g. Raise & Dispatch faults to 3rd party agents for meeting our service

level agreements

Candidate Profile

Understand the BT products and services that they represent to a solid ‘basic’ level (e.g. same as

Local IT employees) and in-depth BT’s operational/service processes.

Due to the technical nature of their work, 1-2 months of formal training is required and these

people are not ‘script-driven’ call center types but “Process driven” Operations.

Good Communication skills (Written & Spoken English).

Exposure /Basic Knowledge in OS (Windows 7,8 & 10, Anti-Virus), MS package (Outlook, O365,

Skype, MS Team, Hello for Business etc.), general computer software’s.


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