Fresher Hiring For Apprentice Service Desk Analyst @ "BT" in Bangalore
About Company
Name: BT
Website: www.bt.com
Job Details:
Education: B.E/B.Tech/B.Sc/BCA
Experience: Freshers
Job Location: Bangalore
Job Description:
Apprentice Service Desk Analyst
Acts as First point of contact, who demonstrate some customer care skills (e.g. owning, driving,
communicating/updating Incidents & Service Request and uphold all 3 BT values) such that
customers who contact or are contacted are left �delighted� with a positive experience with help of
a senior SD resource.
Works on the IT helpdesk incoming calls & E-chats and responds pro-actively to resolve customer
issues.
Manage supplier activities (e.g. Raise & Dispatch faults to 3rd party agents for meeting our service
level agreements
Candidate Profile
Understand the BT products and services that they represent to a solid �basic� level (e.g. same as
Local IT employees) and in-depth BT�s operational/service processes.
Due to the technical nature of their work, 1-2 months of formal training is required and these
people are not �script-driven� call center types but �Process driven� Operations.
Good Communication skills (Written & Spoken English).
Exposure /Basic Knowledge in OS (Windows 7,8 & 10, Anti-Virus), MS package (Outlook, O365,
Skype, MS Team, Hello for Business etc.), general computer software�s.
For Future Reference.
CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS
|
