Exp hiring For Sr. Tech Associate @ “BA Continuum" in Hyderabad
About Company
Name: BA Continuum India Pvt. Ltd
Website: www.bankofamerica.com
Job Details:
Education: BE/B.Tech/ME/M.Tech
Experience: 4 - 6 years
Job Location: Hyderabad
Job Description:
Sr. Tech Associate
Candidates should possess BE or ME in Computer Science or a related technical field
Relevant Experience of 4 – 6 yrs
Should have experience in Call Center Technology(Avaya/Genesys/CISCO)�
Should have experience in CTI products
Experience with the Genesys suite of products in the installation, configuration, integration, troubleshooting, Inbound, Outbound, Routing and Historical reporting (CCA, CCPulse+)
Call Routing
Should have experience in Workforce Management�
Should have experience in Call Recording, and VoIP Technologies
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