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Fresher/Exp Hiring For Trainee Engineer @ "Aricent" in Gurgaon

About Company

Name: Aricent

Website: www.aircent.com

Job Details:

Education: BE/BTech

Experience: Freshers

Job Location: Gurgaon

Job Description:

Trainee Engineer

Candidate should be BE/B Tech from a recognised university.

Should have an aggregate of 60% through out academics.

Graduates of 2015 & 2016 passed outs can apply.

Must have excellent verbal and written communication skills.

Must have good technical aptitude.

Should have knowledge of basic networking skills.

Must have troubleshooting, Customer Handing, Technical Support skills.

Must have troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)

Should achieve all the defined metrics & SLA

Must have effective engagement with customer (written & verbal) & ensure Customer Satisfaction

Should have proactive involvement of Technical Leads / Management in resolving critical issues

Should be writing Tech documents covering best practices & Tshoot approaches for a

product/issue.

Must be mentoring of New Hires

Should have excellent communication Skill.

Must have prior troubleshooting experience

Should be willing to work in 24*7 Support (Including Night Shifts)

Must have prior experience of Voice based technical support

Should have excellent communication(written & verbal) skills

Must have knowledge on core IP Networking Routing & Switching Managed Services experience

Must be a part of technical team that will be responsible for providing product expertise to help the

L1/L2 teams resolve issue, Implementing Change Tickets of client’s product/services.

Should be interacting with clients, understanding their needs and providing technical support to

clients by remotely accessing their Networks and troubleshooting the issues raised.

Click Here To Apply

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