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Fresher/Exp Hiring For Service Request Administrator @ "Aricent" in Gurgaon
About Company
Name: Aricent
Website: www.aricent.com
Job Details:
Education: Any Graduate (Only Female Candidates)
Experience: 0 - 4 Years
Job Location: Gurgaon
Walk-in On 23rd July 2016 Between 11:00 AM to 03:00 PM @ Gurgaon
Job Description:
Service Request Administrator
Primarily follow up on the cases on a timely matter.
Contact the unresponsive customers when they are pending on the case.
Contact the engineers when they are pending on the case or if the customer requires their
attention.
Close the cases that are ready to close, as well if the customer or engineer requests the closure.
Appropriate follow-ups, increasing the customer satisfaction.
Reducing the backlog size keeping a healthy backlog.
Communicate on a daily basis with TAC engineers via phone, chat messages or using regular emails
to negotiate immediate actions on cases to ensure proper priority is given to closure status.
Instant response to customers emails or requests. Also, return phone calls as soon as possible.
Process all updates, closure requests, emails, etc, those are sent to the SR administrators during
the day.
Register each reviewed SR in the database. Review cases scheduled for follow up, closure, etc,
and schedule next revisions.
Deliver a weekly report for all case-activities performed during the period of time.
Skills
Excellent oral and written communications skills in English.
Customer Service oriented with previous background on customer service.
Time Management Skills.
Schedules flexibility.
Venue Address
Aricent Technology, Tower 5,
Unitech Infospace, SEZ,
Tikri (Near Subhash Chowk),
Sohna Road, Sector 48, Gurgaon.
For Future Reference.
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