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Freshers Hiring For Associate Network Engineer @ "Aricent" in Gurgaon

About Company

Name: Aricent

Website: www.aricent.com

Job Details:

Education: B.Tech/B.E/M.E/M.Tech/MCA


Experience: Freshers

Job Location: Gurgaon

Job Description:

Associate Network Engineer

Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)

Achieve all the defined metrics & SLA

Effective engagement with customer (written & verbal) & ensure Customer Satisfaction

Proactive involvement of Technical Leads / Management in resolving critical issues

Writing Tech documents covering best practices & Tshoot approaches for a  product/issue.

Mentoring of New Hires


Candidate Profile

Candidate should possess B.Tech/B.E/M.E/M.Tech/MCA from a recognized University or Institution.

Prior troubleshooting experience

Willing to work in 24*7 Support (Including Night Shifts)

Prior experience of Voice based technical support

Excellent communication(written & verbal) skills

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