Freshers Hiring For Associate Network Engineer @ "Aricent" in Gurgaon
Website: www.aricent.comJob Details:
Job Location: Gurgaon
Associate Network Engineer
Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
Achieve all the defined metrics & SLA
Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
Proactive involvement of Technical Leads / Management in resolving critical issues
Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
Mentoring of New Hires
Candidate should possess B.Tech/B.E/M.E/M.Tech/MCA from a recognized University or Institution.
Prior troubleshooting experience
Willing to work in 24*7 Support (Including Night Shifts)
Prior experience of Voice based technical support
Excellent communication(written & verbal) skills
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