Freshers/Exp walk-in For Dispute Analyst @ "American Express" in Gurgaon
About Company
Name: American Express India
Website: www.americanexpress.com
Job Details: Education: Any Graduate/PG
Experience: 0 - 5 years
Job Location: Gurgaon Walk-in on 21st Oct to 31st Oct 2015 from 11:00 AM @ Gurgaon
Job Description:
Dispute Analyst
Candidate should possess Graduate or Post-Graduate in any field from a recognized University
Strong written and verbal communication.
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation
in a windows environment.
Analytical mind & attention to detail.
Knowledge of Amex card product would be preferred.
Review the disputed claims of AmEx card holders.
Analyze and decide on accepting or rejecting a disputed claim.
Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
Deliver to the employees, customer and shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in workflows, procedures, service levels,
based on customer demands to meet their needs and ensure quality service is given at all times.
Analyze complex information and make sound decisions.
Balance customer interests with the interests of American Express.
Walk-in Address:
American Express Commercial Block -3,
Zone-6, DLF City Phase-V
Gurgaon 122009, Haryana
For Future Reference.
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