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Fresher Hiring For Software Support Engineer @ "Amdocs" in Pune

About Company

Name: Amdocs


Job Details:

Education: B.E/B.Tech/MCA

Experience: 1-4 Years

Job Location: Pune

Job Description:

Software Support Engineer

Provides engineering expertise to troubleshoot, modify and engineer software solutions and

configurations to ensure the product/solution performs within optimal design specifications.

Adheres to Amdocs change management processes. Ensures that the solution is maintainable,

scalable and supportable. Designs, develops and maintains tools/automations to assist in

troubleshooting, debugging and support.

Investigates debugs and reproduces issues, provides fixes and workarounds and verifies changes to

ensure continued operability of the software solution.

Highlights risks and helps in mitigating the risk from technical aspects.

Analyzes production issues from business and the application/code perspective and outlines

corrective actions. Performs impact assessments of the issues and contributes to the Root Cause

Analysis of critical issues.

Introduces continuous improvements and increased efficiency to the software or business

processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing

solutions. Applies automation to minimize complexity, reduce time to response, etc.

Candidate Profile

Recent graduates and/or equivalent experience.

Gather, evaluate, analyze and resolve moderate to complex technical problems.

Customer facing capabilities, Professional appearance , Service oriented

Good interpersonal skills: Explain facts, practices, and policies to external parties

Resourceful, motivated, proactive

Multi-tasking ability

Able to work independently with general instructions

Able to advise, guide and mentor

Calm under pressure

Team player

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