Fresher Hiring For Software Support Engineer @ "Amdocs" in Pune
About Company
Name: Amdocs
Website: www.amdocs.com
Job Details:
Education: B.E/B.Tech/MCA
Experience: 1-4 Years
Job Location: Pune
Job Description:
Software Support Engineer
Provides engineering expertise to troubleshoot, modify and engineer software solutions and
configurations to ensure the product/solution performs within optimal design specifications.
Adheres to Amdocs change management processes. Ensures that the solution is maintainable,
scalable and supportable. Designs, develops and maintains tools/automations to assist in
troubleshooting, debugging and support.
Investigates debugs and reproduces issues, provides fixes and workarounds and verifies changes to
ensure continued operability of the software solution.
Highlights risks and helps in mitigating the risk from technical aspects.
Analyzes production issues from business and the application/code perspective and outlines
corrective actions. Performs impact assessments of the issues and contributes to the Root Cause
Analysis of critical issues.
Introduces continuous improvements and increased efficiency to the software or business
processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing
solutions. Applies automation to minimize complexity, reduce time to response, etc.
Candidate Profile
Recent graduates and/or equivalent experience.
Gather, evaluate, analyze and resolve moderate to complex technical problems.
Customer facing capabilities, Professional appearance , Service oriented
Good interpersonal skills: Explain facts, practices, and policies to external parties
Resourceful, motivated, proactive
Multi-tasking ability
Able to work independently with general instructions
Able to advise, guide and mentor
Calm under pressure
Team player
For Future Reference.
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