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Fresher/Exp Hiring For Associate Technical & Business Operations Analyst @ "Amdocs" in Pune
About Company
Name: Amdocs
Website: www.ibm.com
Job Details:
Education: Any Graduate
Experience: 0-2 Years
Job Location: Pune
Job Description:
Associate Technical & Business Operations Analyst
Perform ticket analysis, service interruption analysis, triaging of issues, follow-up with relevant
teams for resolution.
Ensure that all required ticket information is available for further analysis (for example, screenshot
of error and customer ID) and run methods and procedures to provide resolution to known/recurring
issues.
Use your skills to effectively use the existing knowledge base and documentation for quick-win and
first-level resolution.
Perform queue management for assigning tickets to other teams, and follow up for timely resolution
while keeping track of SLAs.
Ensure timely resolution or escalation within the agreed SLA. This includes creating a positive
customer support experience and build strong relationships through problem understanding,
communicating promptly on progress, and handling customers with a professional attitude.
Candidate Profile
Only Non-Engineers. Not looking for BE/B.Tech./MCA for this role.
Years of Exp.: 0 to 2 max.
Non Engineering Graduates only i.e., BCA/B.Sc./ B. Com./ B.A./ MCS/BCS/MCM/MBA/M.Sc. etc.
Fresher candidates should fulfill the below criteria:
Should be 2016 passouts only.
No Gap in Education
55% and above in 10th, 12th, Graduate and Post Graduation (if applicable)
Skills
Should have basic knowledge of SQL and UNIX
Good Analytical skills
Good with MS-EXCEL
Good communication skills (involves communication with clients and site stakeholders)
Telecom Domain / Revenue Assurance experience will be preferable.
Candidate should be open to work in 24 * 7 environment.
Click Here To Apply
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