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Freshers Hiring For Associate Analyst @ "Amdocs" in Pune

About Company

Name: Amdocs


Job Details:

Education: BE/B Tech/MCA/M Sc

Experience: Freshers

Job Location: Pune

Job Description:

Associate Analyst

Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

Should have an aggregate of 60% through out academics.

Graduates of 2016 passed outs only can apply.

Must not have any educational gap.

Should perform ticket analysis, service interruption analysis, triaging of issues, follow-up with

relevant teams for resolution.

Should ensure that all required ticket information is available for further analysis (for example,

screenshot of error and customer ID) and run methods and procedures to provide resolution to

known/recurring issues.

Should use your skills to effectively use the existing knowledge base and documentation for

quick-win and first-level resolution.

Should perform queue management for assigning tickets to other teams, and follow up for timely

resolution while keeping track of SLAs.

Should ensure timely resolution or escalation within the agreed SLA.

Should include creating a positive customer support experience and build strong relationships

through problem understanding, communicating promptly on progress, and handling customers with

a professional attitude.

Must have basic knowledge of SQL and UNIX

Should have good Analytical skills

Should be good with MS-EXCEL

Must have good communication skills (involves communication with clients and site stakeholders)

Should have telecom Domain / Revenue Assurance experience will be preferable.

Candidate should be open to work in 24 * 7 environment.

Click Here To Apply

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