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Freshers Walk-in For Seller Support Associate @ "Amazon" in Bangalore
About Company
Name: Amazon
Website: www.amazon.com
Job Details:
Education: Any Graduate
Experience: 0 - 5 Years
Job Location: Bangalore
Walk-in On 30th Apr to 2nd May 2016 Between 10:00 AM to 03:00 PM @ Bangalore
Job Description:
Seller Support Associate
The Seller Support Associate acts as the primary interface between Amazon and our business
partners.
The Seller Support Associate will be responsible for providing timely and accurate operational support
to Merchants selling on the Amazon platform.
The successful candidate has an immediate, distinct effect on the experience of customers of Amazon,
making a strong record of customer focus a high standard for the role.
A Seller Support Associate is expected to address chronic system issues, provide process
improvements, develop internal documentation, and contribute to a team environment, all while
adhering to service level agreements for phone and/or email cases.
Candidate Profile
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate
escalation of Sellers issues.
Builds Platform and business knowledge to better serve sellers.
Maintains a positive and professional demeanor always portraying the company in a positive light and
effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge while
using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts
as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and
attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to
appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams
as required to resolve Sellers issues and questions.
Documents to Carry:
Please carry resume, passport size photograph and one ID proof for interviews.
Candidates applied in the last 6 months, will not be considered.
Venue Address
2870, Orion Building,
Bagmane Constellation Business Park,
Doddanekundi Circle, Outer Ring Road,
Marathahalli Post, Bengaluru.
For Future Reference.
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