Fresher/Exp Walk-in For Seller Support Associate @ "Amazon" in Hyderabad
Website: www.amazon.comJob Details:
Education: Any Graduate
Experience: 0 - 5 Years
Job Location: Hyderabad
Salary : 2,75,000 - 3,75,000 P.A
Walk-in On 10th & 11th Feb Feb 2017 Between 10:00 AM to 03:00 PM @ Hyderabad
Seller Support Associate
The Seller Support Associate acts as the primary interface between Amazon and our business
The Seller Support Associate will be responsible for providing timely and accurate operational
support to Merchants selling on the Amazon platform.
The successful candidate has an immediate, distinct effect on the experience of customers of
Amazon, making a strong record of customer focus a high standard for the role.
A Seller Support Associate is expected to address chronic system issues, provide process
improvements, develop internal documentation, and contribute to a team environment, all while
adhering to service level agreements for phone and/or email cases.
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate
escalation of Sellers issues.
Builds Platform and business knowledge to better serve sellers.
Maintains a positive and professional demeanor always portraying the company in a positive light
and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge
while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult
contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution,
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends
to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments
teams as required to resolve Sellers issues and questions.
6 + months experience within a customer service /contact centre environment would be an
Demonstrated desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required.
Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
Business acumen in areas of e-commerce and retail is advantageous.
Process improvement awareness and experience.
Enthusiasm and strong self-motivation.
Strong prioritization and time management skills, with a high degree of flexibility.
Ability to embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency and adaptability in response to changing business
Demonstrates effective communication, composure, and professional attitude.
Exemplary performance record, particularly with regard to quality & productivity.
Amazon Developement Center,
2nd Floor, Building No 12 C,
Raheja Mindspace, Inorbit Mall Road,
Mindspace, Madhapur, Hyderabad 500081,
Landmark : Head straight from Raheja Mindspace Main Gate.
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