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Fresher Hiring For Seller Support Associate @ "Amazon" in Bangalore

About Company

Name: Amazon


Job Details:

Education: Any degree

Experience: Freshers

Job Location: Bengaluru

Walk-in On 8th to 11th Jan 2017 Between 10:00 AM to 01:00 PM @ Bangalore

Job Description:

Seller Support Associate

Demonstrates effective, clear and professional written and oral communication.

Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate

escalation of Sellers issues.

Maintains a positive and professional demeanor always portraying the company in a positive light

and effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently while using

departmental resources, policies and procedures.

Contributes to a positive team environment and proactively aids team members with difficult

contacts as needed.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution,

and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends

to appropriate channel including improvement suggestions.

Liaise with other departments such as Customer Service, Merchant Investigations, or Payments

teams as required to resolve Sellers issues and questions.

Candidate Profile

Education: 3rd level qualification Graduation

Language: English proficiency

6 + months experience within a customer service /contact Centre environment would be an


Demonstrated desire to expand skills into new areas.

Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application

Excel and Internet Explorer / Mozilla Firefox

Business acumen in areas of e-commerce and retail is advantageous

Process improvement awareness and experience

Enthusiasm and strong self-motivation.

Strong prioritization and time management skills, with a high degree of flexibility.

Ability to embrace constant change with flexibility and good grace.

Demonstrate appropriate sense of urgency and adaptability in response to changing business needs

Demonstrates effective communication, composure, and professional attitude

Exemplary performance record, particularly with regard to quality & productivity

Selection process:

PIR Round

Versant (Online Assessment)

Operations Round 1

Operations round 2

Venue Address

2870, Orion Building,

Bagmane Constellation Business Park,

Doddanekundi Circle, Outer Ring Road,

Marathahalli Post, Bengaluru,

Karnataka 560037.

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