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Freshers Hiring For Seller Support Associate @ "Amazon" in Bangalore

About Company

Name: Amazon


Job Details:

Any Graduate

Experience: 0 - 4 Years

Job Location: Bangalore

Walk-in On 6th & 7th Dec 2017 Between 09:00 AM to 12:00 PM @ Bangalore

Job Description:

Seller Support Associate

The Seller Support Associate acts as the primary interface between Amazon and our 3rd party

sellers, providing phone and/or email support governed by internal service level agreements.

The Seller Support Associate will be responsible for providing timely and accurate operational

support to 3rd party Sellers on the Amazon platform.

The successful candidate has an immediate, distinct effect on the experience of customers of

Amazon, making a strong record of customer focus a high standard for the role.

A Seller Support Associate is expected to address chronic system issues, provide process

improvements, develop internal documentation, and contribute to a team environment.

Job Responsibilities:

Demonstrates effective, clear and professional written and oral communication.

Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate

escalation of Sellers issues.

Maintains a positive and professional demeanor always portraying the company in a positive light

and effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently while using

departmental resources, policies and procedures.

Contributes to a positive team environment and proactively aids team members with difficult

contacts as needed.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution,

and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends

to appropriate channel including improvement suggestions.

Liaise with other departments such as Customer Service, Merchant Investigations, or Payments

teams as required to resolve Sellers issues and questions.

Desired Profile:

Demonstrated desire to expand skills into new areas.

Technical (Computers & Internet) savvy is required.

Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Business acumen in areas of e-commerce and retail is advantageous.

Process improvement awareness and experience.

Enthusiasm and strong self-motivation.

Strong prioritization and time management skills, with a high degree of flexibility.

Ability to embrace constant change with flexibility and good grace.

Demonstrate appropriate sense of urgency and adaptability in response to changing business


Demonstrates effective communication, composure, and professional attitude.

Exemplary performance record, particularly with regard to quality & productivity.

Venue Address

Amazon Recruitment Centre,

Bagmane Constellation Business Park,

Ground Floor, Opp. Soul Space Arena Mall,

K.R.Puram - Marathalli Ring Road,

Mahadevapura, Bangalore 560 048.

 For Future Reference.

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